A 20% deposit is required to secure all bookings.

Bookings are only confirmed once the deposit is received.

Deposits are refundable if cancellation is made more than 48 hours before the appointment.

Cancellations within 48 hours will result in the deposit being retained.

Full payment is due immediately upon completion of the service.

All prices are starting prices and may vary depending on vehicle size and condition.

Additional charges may apply for excessive soiling, including pet hair, mud, sand, stains, odours, or contamination not disclosed at booking.

Any additional costs will be discussed with the customer where possible before work continues.

As a fully mobile detailing service, the customer must provide:

• Access to a suitable water supply

• Access to a suitable electricity supply

• Safe working space around the vehicle

If these are not available on arrival, the appointment may be rescheduled or cancelled.

Customers must disclose any existing damage before work begins.

Prime Detailing is not responsible for pre-existing damage, including scratches, dents, paint defects, or mechanical issues.

The detailing process may reveal imperfections previously hidden by dirt or contamination.

We are not liable for defects becoming visible after cleaning.

Paint correction improves appearance but does not guarantee a defect-free finish.

Results vary depending on paint type, age, and condition. Some defects may remain visible.

All work is carried out with care, and correction will not be performed where paint is deemed unsafe.

Ceramic coatings include a 12-month installation guarantee covering application only.

This does not cover damage caused by poor maintenance, chemicals, environmental contamination, or improper washing methods.

All services are carried out using professional techniques and industry-standard methods.

While every effort is made to achieve the best possible finish, a result cannot be guaranteed to 100% satisfaction.

Outcomes will vary depending on the vehicle’s condition, age, paint type, and level of contamination.

Some stains, defects, or imperfections may only be reduced rather than fully removed.

We reserve the right to refuse or cancel a booking if conditions are unsafe or the vehicle is excessively dirty beyond the booked service.

Photos and videos may be taken before, during, and after services. These may be used for marketing, advertising, and portfolio purposes.

By booking, you confirm acceptance of these terms.